Shipping & Returns

 

PAYMENT

Credit Card:

XYFOS.COMuses a secure system to protect the card details of her customers. When the customer orders with this payment method, the goods are sent in 2, 3 days, if it is in stock. If the goods are not in stock it will be sent as soon as possible, after informiong the customer about the stimated availabily date. The goods are sent by the transport system that XYFOS.COM considers best to fulfill her compromises.

If the transport is to Canary islands or any country out of our shipping zones, it will have an extra charge that will be charged later in the customer´s card. In the 24 hours after his order the customer will be informed of this charge.

Bank Wire Transfer:

After the customer´s order, one employee ofXYFOS.COM will check if the ordered material is available. If it is not in stock, will contact the customer to inform him about the stimated availability date.

The customer has to transfer the total amount of the order to the account of XYFOS.COM noticing his name, and the order number to correctly identify his order.

As soon the transfer is received by our bank the order will processed and shipped, as stated in the above epigraph.

If the transport is to Canary islands or any country out of our shipping zones, it will have an extra charge, the customer will be informed within 24 hours of his order of the amount of the extracharge, in order he can transfer this amount, together with the order total amount.

If we did not receive the payment in the 15 following days to have made the order, the order will be canceled.

TARIFAS DE ENVÍO

Estas tarifas son orientativas ( están calculadas para envios estandar, para envios muy voluminosos o pesados estas tarifas pueden variar ). Las tarifas pueden ser modificadas sin previo aviso ya que no dependen de XYFOS.COM sino de las empresas de transporte que efectuan la entrega.

  • España Peninsular: 10 €
  • Islas Baleares, Ceuta y Melilla: 20 €
  • Islas Canarias: 40 €
  • Portugal: 15 €
  • Union Europea y Suiza: 40 €

CHANGES AND RETURNS

To do a change or return, the customer will have to inform XYFOS.COM and ask to an authorization of return, informing us of the causes.

If the change is due to a mistake of the customer when ordering, or it is not satisfied with the product he will have to pay all the transport expenses and 10 € for re-stocking costs.

If it is due a mistake of XYFOS.COM, the customer will receive the ordered goods without any expense.

To accept a change or return the goods must be in pecfect condition, will all the containing, and with the original packing in good condition. The use of adhesive tapes and precints is forbidden.

En caso de que se solicite la anulación del pedido por parte del cliente, sin que XYFOS.COM haya incumplido el pacto de compra,  antes de que la mercancía haya salido del almacén de XYFOS.COM, y parte o la totalidad del pedido ya esté pagada, XYFOS.COM hará la devolución de la cantidad ya pagada por el cliente a la cuenta bancaria que éste indique. El cliente deberá correr con los gastos administrativos que se establecen en 10 euros.

No se admitirán devoluciones de artículos que se pidan personalizados (grabados, con variaciones sobre el producto original...).

SHIPPING ZONES AND FARES - IMPORTANT

The shipment term is computed on working (of Monday to Friday) days since they are not carried out expeditions in festival, Saturdays and Sundays.

The shipment terms that are indicated in the products are orientatives and they depend on the readiness of the product as much in our warehouses as on the part of the maker and/or supplier.

In all moment it can consult himself the stock in our warehouses in our section of Products in Stock.

Anyway, a delay in the delivery concerning the suitable terms won't give right to the client to demand compensation some.

National Shipments

Shipping fare is 10 € for Continental Spain and Balear Islands.

For payment and reception shipments, to the standar fare you have to add 3% of the invoiced total amount with a minmum of 5 €.

All shipments are invoiced, so in case of loss or damage, we will replace the goods if you follow the instructions at the bottom of this page.
The day before the shipping we will inform the customer that next day his order will be shipped, and about the expected delivery time. If the customer espects not to be at home, can either ask us to ship it other day or to other person or adress that he indicates. To do this the customer must instruct us by e-mail to xyfos@xyfos.com, the same day that xyfos.com sent him the e-mail informing of tomorrow shipment. We will confirm inmediately the reception of such instructions.

For shipments to Canary Islands, in the next 24 hours after his order, we will inform the customer by e-mail of the extra transport cost. If the customer choosed to pay by credit card, this amount will be inmediately charged.

These shipping cost does not cover custom taxes or clearences

VERY IMPORTANT

 

    • At the reception of the package you have to follow the following instructions
    • Allawys check the package at the delivery. If at the delivery there is any damage in the package, open it inmediately and check the material, if it is damaged, on incomplete write it and describe the damage in the transport agency delivery note, and notify it to xyfos.com within the first 24 hours after reception.
    If not done so there will be no way to claim to the insurance company, and xyfos.com will not accept any responsability or liability.
    • If your order is loss or damaged, and you follow these easy instructions, xyfos.com will replace the lost, incomplete or broken item.

 

International Shipments.

    - We only ship to UE, Switzerland, USA, Mejico, Puerto Rico and Canada.
    • - International Prioritaire Post Parcel
      - International Economical Post Parcel
      - Internacional Economical Insured Post Parcel

 

International Prioritaire Post Parcel

 

    - Shipments by air transport.
    - For packages up to 15 or 20 kg ( country dependant ), weight or volumetric weight (wide x lenght x height / 6000).
    - By this way can not be sent packages of more than 105 cm lenght, so: IF YOU HAVE ORDERED ONE SWORD OR ITEM LONGER THAN 98 CM. , YOU HAVE TO ASK IT TO BE SHIPPED BY INTERNATIONAL ECONOMICAL POST PARCEL OR INTERNATIONAL ECONOMICAL INSURED POST PARCEL.
    - Delivery in the customer´s home or adress supplied by him in countries where this service is given by the local post system, if not, in the nearest post office. Transit time: about 4 or 5 days since shipment. The day before the shipment is done. The customer will be informed vie e-mail that next day his package will be shipped
    - This is a certified package sent through Correos and local Post System, it is not insured, xyfos.com will not be responsible for any loss or damage during transport. In case of loss the customer will have right to claim Correos or his local Post System for an indemnization. ( Unless miskate, Correos y Telégrafos grants 55 € + transport cost )
    - The shipment price does not incluye taxes and expenses in customs in the case that they exist.

 

International Economical Post Parcel

 

    - Shipments by sea and/or road transport.
    - For packages up to 15 or 20 kg ( country dependant ), weight or volumetric weight (wide x lenght x height / 6000).
    - Delivery in the customer´s home or adress supplied by him in countries where this service is given by the local post system, if not, in the nearest post office. Transit time: about 20 or 40 days since shipment ( Country dependant, in Europe times are much shorter, about 7-15 days ). The day before the shipment is done. The customer will be informed vie e-mail that next day his package will be shipped
    - This is a certified package sent through Correos and local Post System, it is not insured, xyfos.com will not be responsible for any loss or damage during transport. In case of loss the customer will have right to claim Correos or his local Post System for an indemnization. ( Unless miskate, Correos y Telégrafos grants 55 € + transport cost )
    - The shipment price does not incluye taxes and expenses in customs in the case that they exist.

 

International Economical Insured Post Parcel

 

    - Shipments by sea and/or road transport.
    - For packages up to 15 or 20 kg ( country dependant ), weight or volumetric weight (wide x lenght x height / 6000).
    - Delivery in the customer´s home or adress supplied by him in countries where this service is given by the local post system, if not, in the nearest post office. Transit time: about 20 or 40 days since shipment ( Country dependant, in Europe times are much shorter, about 7-15 days ). The day before the shipment is done. The customer will be informed vie e-mail that next day his package will be shipped
    - The shipment is Insured, in cas of loss or damage, xyfos.com will replace the material. Very Important. Check the package at the delivery. If at the delivery there is any damage in the package, open it inmediately and check the material, if it is damaged, write it and describe the damage in the transport agency delivery note, and notify it to xyfos.com within the first 24 hours after reception. If not done so there will be no way to claim to the insurance company, and xyfos.com will not accept any responsability or liability.
    - The shipment price does not incluye taxes and expenses in customs in the case that they exist.

 

VERY IMPORTANT

 

    • At the reception of the package you have to follow the following instructions
    • Allawys check the package at the delivery. If at the delivery there is any damage in the package, open it inmediately and check the material, if it is damaged, on incomplete write it and describe the damage in the transport agency delivery note, and notify it to xyfos.com within the first 24 hours after reception.
    If not done so there will be no way to claim to the insurance company, and xyfos.com will not accept any responsability or liability.
    • If your order is loss or damaged, and you follow these easy instructions, xyfos.com will replace the lost, incomplete or broken item.

 

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