FAQ

WHERE IS YOUR STORE?

We have no physical store, only operate over the Internet. This is one of the reasons why we offer such low prices by eliminating fixed costs.

CAN I GO TO PICK UP THE MATERIAL FOR YOUR STORE AND SAVE SHIPPING AS WELL?

Xyfos.com is an online store. Logistics warehouse has no public attention at the moment so can not pass to collect the material in person.

NEED TO CONTACT YOU. WHERE IS THE CONTACT PHONE ?

We do not have. We prefer to keep prices low to recruit staff to be aware of the phone. We believe in new technology and versatility, so email is the most effective method of contact. You can fill our simple contact form. We recommend that before you do check this page for Frequently Asked Questions Your question may have been already settled here. We check for new mail several times a day and usually respond immediately to all your queries. Our office hours are Monday through Friday from 9:00 to 17:00 h. If your question is not resolved instantly means that we are working to develop an appropriate response. On holidays and weekends there is no support email, and your question will be resolved the next business day. If you still consider necessary a phone call, leave a fixed schedule and a contact in the contact form (a margin of 2 hours which should coincide with ours) and we will contact you shortly. Do not forget to indicate the reason for the phone call.

HOW CAN I ORDER ?

Ordering is possible by e-mail to pedidos@xyfos.com or directly in this web site.

HOW CAN I PAY ?

We accept payment by Credit Card or Bank Wire Transfer.
 

HOW LONG DO I HAVE TO PAY TO ORDER?

The ownership of the items is exclusively Xyfos.com not be issued until payment for the order in question.

Typically has about 15 days to pay, before, at our discretion, cancel your order by default.

That does NOT guarantee that if you pay 14 days after placing your order, your item remains in stock, as other customers may have requested the same item, paid on the spot, and the item has been exhausted.

HOW IS EACH TIME THE STATUS OF MY ORDER?

You can check the current status of your order in your order history within the My Account section.

JUST MAKE AN ORDER BUT I CHANGED MY MIND. HOW CAN I CANCEL AN ORDER?

Simply contact us indicating your order number and wish to cancel. Do not ask for an explanation of any kind even if desired, can also indicate the reason will help us serve you better next time.

DO YOU SELL EVERYWHERE ?

No, we only sell and ship merchandise in Europe.

DO THE PRICES HAVE ANY INCREMENT BECAUSE TAXES ?

All our prices are final, there is not any further increment because taxes. The only tax that you should pay would be the customs import taxes of your own country or territory ( if they were aplicable ).

DO YOU OFFER DISCOUNTS FOR BIG ORDERS ?

We have calculated our margings in order to allow us to offer the best possible price, so for some products our margin is really low. The aplicable discount would depend of the amount, value and kind of products that you want to order. In some cases could it be possible and in others not.
If you are interested in purchasing many items at a time, e-mail us and we will send you a quotation.

HOW LONG WILL IT TAKE TILL I RECEIVE MY ORDER ?

Normally, after confirmation of your order, take two to four days to process your order, if we have the merchandise in stock, we'll send a courier company will deliver at 24 to 48 hours.

In xyfos.com not guarantee any specific date of delivery of the goods, or even weeks / months ahead. While we try to accommodate the requests of our customers, we can not guarantee that an order is delivered to a date (wedding, baptism, communion, birthdays, etc..). In other words, we will do our best to accommodate your requests regarding dates are concerned, but do not attend to complaints in this regard. Even so, we aim for the delivery of our orders as small as possible after receipt of payment.

WHAT HAPPENS IF THE GOODS ARE DEFECTIVE WHEN I RECEIVE THEM ?

Prior to shipment we check all products to ensure that they are in perfect condition. In any case all the products are guaranteed, so it would be replaced, if the damage was caused by the transport, please read below...

HOW DO I KNOW HOW MUCH THE TRANSPORT COST ?

Our program automatically calculates the cost of transport.
It may happen that if you ask several large items, or one very large (like a full plate of size) the program can not calculate the price and after completing your order, we will send you an e-mail informing you of the cost of transport.

By offering our products at the best price, our margins are narrow, and for this reason, we can not afford to send bulky packages and then we get returned because the customer has not gone to pick them up or simply changed their minds. That is why for some bulky items may require payment in advance.

WHAT HAPPENS IF DURING TRANSPORT ARE THE GOODS DAMAGED ?

All the shipments are insured, so if they are damaged during transport they will be replaced if you follow the following intructions.
 

    VERY IMPORTANT
  •  
      • If your order is insured, at the reception of the package you have to follow the following instructions (if it is not insured it, could be useful for you to follow them in case you have to claim)
      • Allways check the package at the delivery. If at the delivery there is any damage in the package, open it inmediately and check the material, if it is damaged, on incomplete write it and describe the damage in the transport agency delivery note, and notify it to xyfos.com within the first 24 hours after reception.
      If not done so there will be no way to claim to the insurance company, and xyfos.com will not accept any responsability or liability.
      • If you have insured your order, and it is loss or damaged, and you follow these easy instructions, xyfos.com will replace the lost, incomplete or broken item.

HOW IS THE QUALITY OF YOUR PRODUCTS ?

The products of our sword section are from selected manufacturers as Swords From Toledo, and Deepeeka, the quality is superb. If you want to learn more about our swords, their qualities, etc... please read our “About our Swords” section.

WHICH IS THE GUARANTEE OF YOUR PRODUCTS ?

All our products are made by first line Companies, the guarantee for them is given directly by the manufacturer, and the terms of it are the manufacturer´s ones. As we have products from several manufacturers and each one is offering guarantee terms, please contact us if you need further information.

CAN I RETURN MY PURCHASE ?

We have described all the items in order to avoid confusion for you when ordering. But in the case that what you receive it is not what you expected, you can return it under the terms expressed in the our “Payment, Shipping and Returns” section.

WHICH IS THE BEST STEEL FOR A SWORD ?

The blades come in various types of steel

420 - top quality stainless steel, can be incredibly well polished, also it won´t rust or stain. It´s the same metal used for surgical knives .
440 C - is also a stainless steel and a very robust metal, this is used in some of the cheaper functional items and in several of the decorative pieces.
Carbon Steel - this is simply the strongest steel you can get and it don´t come cheap. It´s very important if you buy a carbon steel blade that you keep it well oiled. The best being Toledo, High Spring Carbon Steel and Damascus Carbon Steel
Folded Steel - Originally the point of folding was to spread the carbon content out evenly along the blade, otherwise you would have soft and hard spots, and the blade would often break in these places. Modern steel is of a lot better quality and already has an evenly distributed carbon content, so there is no need for folding to improve strength if the blade is forged correctly (this is a heat-treatment process).

WHAT IS THE ROCKWELL SCALE ?

In some sword descriptions with figures on the steel such as Rockwell scale 40 or 60...These refer to hardness of steel which is measured by units called "Rockwell´s" on a scale known as the Rockwell C scale. The higher the Rockwell value the harder the metal is, the higher the number does not relate to how good the sword is. Some blades need to be flexible and have different properties and many are made of more than one hardness of steel such as the forged and folded blades we sell.

20-25 RC At this level of hardness steel bars can flex a few inches and return to their original shape. Anything heat treated higher than 25 can cut it.

30-40 RC - This level of hardness is the lowest you allow for a sword.. Against other swords at 40 RC they will do fine, and swords exposed to incorrect edge-on-edge fighting will dent but not chip and can be hammered back straight.

40-45 RC - This is a good RC to be used on the spine (back of the blade) of differentially heat-treated swords (e.g. Chinese, Japanese, etc.) This hardness level will have some spring qualities, allowing the blade to flex slightly making it less brittle.

50-52 - This is the base for the European medieval swords. This hardness will give you a good middle-line between hardness for holding an edge and toughness. It´s still soft enough though to be a good shock absorber dampening vibrations passed thought the blade to the tang then to your hands.

58-60 - This is the ideal hardness for the edge of differentially heat treated swords like Japanese katanas and Chinese swords. An edge of this hardness can slice into most materials that are comparably softer like some woods, plastics, some metals.
 

 

If you have any question that you want to be included in our faq section, please write us here

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